Privacy Statement 4SYS

Welcome to www.4sysfootwear.co.uk (the “Site”). We understand that online privacy is very important for the users of our Site, especially when you make a purchase. This statement governs our privacy policy with respect to those users of the Site (“Visitors”). These concern the visitors who visit the Site as well as the Visitors who decide to make a purchase through the Site. The 4SYS brand is owned by the International Brands Group BV established in The Netherlands.

Relates to all information identifying or can be used for identifying, contacting or searching persons in the system to whom this information relates, including but not limited to, name, address, telephone number, fax number, Twitter account, Facebook account, Instagram account, e-mail address, financial or other social network profiles. Personally identifiable information does not contain any information collected anonymously (that is, without identification of the individual user) or demographic information that is not linked to a particular individual.

www.4sysfootwear.co.uk / www.4sysfootwear.com / www.4sysfootwear.nl / www.4sysfootwear.de collect general details of all our visitors such as the origin of search engines, the keyword used, which pages have been visited etc. With regards to customers we also collect personal information for the use of processing your order or offering you the services to want (like a newsletter). Below is an overview of the personal data we process:

• First and last name
• Address data
• Phone number
• Email address
• Information about your activities on our website
• Internet browser and device type
• Bank account number

We do not store this data for any purpose other than processing your order. Only in case you actively indicate we can send you information about our products and services, we will use the data provided to communicate to you via a newsletter for example. You can always unsubscribe from any newsletter or communication we send you.

In addition to the information that www.4sysfootwear.co.uk / www.4sysfootwear.com / www.4sysfootwear.nl / www.4sysfootwear.de collect from general visitors and registered visitors, third parties (such as banks, payment service providers and other affiliated financial institutions to the transaction) can collect data that only apply to a financial transaction. A good example is iDeal, your own bank or a credit card company with a secure environment. We have no influence over the control over how these third parties use this information, but we ask them to disclose how they use this personal information from registered visitors or general visitors. Some of these third parties can act as providers of various payment options and in fact act as intermediaries for banks and other financial institutions and do not collect information from the customer themselves and may not have a database that stores the personal data.

At www.4sysfootwear.co.uk / www.4sysfootwear.com / www.4sysfootwear.nl / www.4sysfootwear.de we work with partners to process all orders properly, below an overview of our partners and what they do:

• Shopify – Provides the e-commerce platform that is the basis for our webshop.
• Shopify Payments– Provides the connection to the different payment methods we use. These payment methods also use your data to process the payment.
• SaleSupply – Fulfillment party that picks, packs and sends your order out. They work with different carriers like PostNL, DHL, B-Post, etc
• IT’s Perfect – ERP system that processes all data including order data
• Twinfield – Acounting company.
• Google Analytics – Data traffic monitor system and data analysis tool.
• Google Adwords – Online advertisements based on surfing behavior & interest.
• Facebook – we use the Facebook Pixel to (re)target with relevant offers and content

Processing agreements have been concluded with all these services in accordance with GDPR. This means that clear agreements have been made between www.4sysfootwear.com and our partners. This means, among other things, that it is legally signed that it is forbidden to sell or leak your information.

If you make a purchase online, your transaction details are recorded to make the payment in order. We are tax-obliged to keep the details of every purchase for seven years.

If you pay with a credit card, we can do a fraud check, depending on certain factors. We then check whether the credit card is or can be used for fraudulent transactions. We do this based on the country of issue of the credit card, postal code, country, delivery address and home origin. If we find that the credit card is or can be used for fraudulent transactions, we will let you know and the online order will have to be paid in a different way or the order will be canceled.

We also keep the information about your purchase in order to be able to answer any questions about the warranty or to resolve any other questions or complaints about the product.

We use the personally identifiable information to customize and optimize the Site to the user’s desire, to offer appropriate services and also to handle your purchase, such as sending your order. The information is also used to provide you as a visitor or registered customer with the right support, such as contact moments, specific questions or sending requested information.

4SYS processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter and / or advertising brochure in case you actively signed up for this
• To call or e-mail if necessary to carry out our services
• Inform you about changes to our services and products
• Give you the opportunity to create an account
• To deliver goods and services to you
• 4SYS monitors your surfing behaviour on various websites with which we tailor our products and services to your needs.

Personally identifiable information collected by 4SYS is stored securely and is not accessible to third parties or 4SYS employees except for use as indicated above.

Visitors and registered customers can opt out of receiving unsolicited information such as newsletters or contacting us and / or our suppliers and affiliated organizations by responding to emails according to the instructions. The visitor can also contact the following address: info@4sysfootwear.com

Cookies are used for various reasons. We use cookies to reflect the preferences of our customers. In addition, cookies are used to generate statistics about our website in order to optimize the site for our visitors and customers. Cookies are also used to protect your data so that other visitors can not see it from you. We use Google Analytics to view statistics about our visitors. Where they come from or to see if our site is readable on different screen sizes.

4SYS also uses other data, including but not limited to, IP addresses, ISPs (Internet Service Provider data) and browser types. This is to analyse trends, to manage the site, but also to collect general information as demographic information.

We offer customers the possibility to remove or deactivate certain personally identifiable information. However, the visitor or customer must contact 4SYS by email in order to have all information removed from the database. This is because information is always stored on the database. After contact, we will proceed to the final removal of all personally identifiable information. We will remove this within 4 weeks. An individual who has requested to deactivate the personally identifiable information will be completely removed from the database of the Site. 4SYS will never proceed to the sale of the individually related personally identifiable information to third parties.

We let you know via the website or for newsletter subscribers via an email in case there are substantial changes

LINKS

www.4sysfootwear.co.uk / www.4sysfootwear.com / www.4sysfootwear.nl / www.4sysfootwear.de possibly contain links to other websites such as youtube.com, keep in mind that when you click on one of these links, you will be redirected to the other website. We encourage you to read the privacy statements of these linked sites. The privacy statements of these websites may differ from ours.

Our Privacy Policy is based on the guidelines that the GDPR prescribe. If you have questions, comments, or if you want to object to decisions that have been taken, please contact us via info@4sysfootwear.com

If there are questions about compliance with the GDPR legislation, the Digital Director of 4SYS (International Brands Group BV) will serve as an official and will personally come to a solution or statement with you.
Do you have questions about the General Data Protection Regulation? Then consult the website of the Dutch Data Protection Authority https://www.rijksoverheid.nl/documenten/rapporten/2018/01/22/handleiding-algemene-verordening-gegevensbescherming.

If you have questions about the use of your personal data, please send an email to info@4sysfootwear.com.
Unless otherwise stated, 4SYS Footwear is the controller of the personal data that we collect with the products to which this Privacy Statement applies.

Our address is: Amsterdamsestraatweg 15, 1114 AW, Naarden, Nederland

The COO of 4SYS BV. is our representative for data protection in the European Economic Area and Switzerland. You can contact the data protection officer of www.4sysfootwear.com. at the following e-mail address: info@4sysfootwear.com